IP Telephony management
The LGfL VoIP site is designed to give system management functionality to the establishments using the system.
The site can be found at https://voip.lgfl.org.uk
The site offers different functionality to different users. By default, no one has permission to access anything other than parts of the Phonebook within the site.
In order for each person to have access to the correct functionality, the correct permission needs to be granted to the relevant individual(s).
Getting started with your new VoIP service
All staff can access the VoIP management site but access to some features require permission to be granted by the Head Teacher.
Ask your Head to set user permissions – this will allow relevant staff to view billing data, become a VOIP administrator, view parent contact details, enable call recording, or view fax history (if applicable). Your Head will have received an email about this from the Wavenet contact who has project-managed your installation.
For a brief overview of your service, please download this document.
For help with your handset, please find your model on this page.
Site permissions
The following 2 permissions need to be granted either by the Headteacher or by Wavenet.
A Headteacher that wishes to grant the 2 permissions listed below can use the VoIP website to do so. Go to the Settings tab and select Head Teacher Settings >> User Management. The functionality found on the User Management page should be used to give relevant permissions to the correct individuals.
VoIP System Administrator
This person will have the ability to configure all phones and their settings, create school-wide settings such as global speed-dials and perform other phone administration tasks
VoIP Accounts Administrator
This person will have the ability to see all call charges incurred by the school
To have permissions assigned by Wavenet, a request needs to be made by raising a support case with the Service Desk and specifying which permission is required by each person's USO account.
The permission to record phone calls and listen to call recordings is granted, by default, to the Headteacher only.
